Privacy Policy
Last Updated: August 2026 | Effective Date: August 2026
Welcome to SoftCADMation ("we", "our", or "us"). We value your trust and are committed to protecting your personal information and privacy in accordance with applicable laws, including the Information Technology Act, 2000 (India).
This Privacy Policy explains what information we collect when you visit our website (softcadmation.com), use our AutoCAD and ZWCAD automation tools, or purchase license plans, and how we handle and protect that information.
1. Information We Collect
We only collect the essential information required to deliver software licenses, verify hardware devices, and provide customer support:
- Account Information: Name, Email Address, and Phone Number provided during registration or login.
- Device & Hardware Fingerprint (HWID): Hardware serial numbers (e.g. Motherboard ID, System UUID) gathered via our CAD plugin to enforce single/multi-PC license quotas and prevent piracy.
- Transaction Details: Payment transaction ID, purchase amount, product title, and order timestamp. (Note: We do NOT store your credit/debit card numbers or UPI PINs. All payment transactions are processed securely through certified payment gateways such as Razorpay).
- Support Communications: Inquiries, feedback, or automation requests submitted to our support team.
2. How We Use Your Information
We use the collected information strictly for legitimate business and technical purposes:
- To activate, manage, and verify software licenses on customer computers.
- To deliver One-Time Passwords (OTPs) for secure CAD device authorization.
- To deliver automatic software updates and bug fixes for purchased tools.
- To respond to customer support inquiries and provide technical assistance.
- To maintain platform security and prevent fraudulent transactions or license misuse.
We Do Not Sell Your Data: SoftCADMation will never sell, rent, trade, or share your personal information with third-party advertisers or marketing agencies.
3. Security & Data Protection
We implement industry-standard technical and organizational security measures to protect your personal data:
- SSL/TLS Encryption: All communications between your browser/CAD plugin and our servers are encrypted using 256-bit HTTPS encryption.
- Tamper-Proof Signatures: Local license tokens are cryptographically hashed and verified to prevent unauthorized tampering.
- Secure Cloud Infrastructure: Our databases and application servers are hosted in secure, enterprise-grade data centers with restricted access controls.
4. Cookies & Session Storage
We use essential cookies and browser session tokens strictly to keep you logged in to your account and preserve your shopping preferences. You can configure your browser to reject cookies, but some features of the store may not function properly without them.
5. Third-Party Services
We partner with trusted third-party providers to operate our services:
- Payment Processors (Razorpay): Processes payments securely under PCI-DSS compliance.
- Email Delivery Services: Delivers transactional emails and OTP verifications.
6. Your Rights
You have the right to access, update, or request deletion of your account information at any time. If you wish to disable a registered device or remove your account, please contact our support team.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us: